Support

How can we help?

For JourneyMemo support, account deletion requests, privacy questions, sync issues, photo issues, bug reports or safety reports, contact Lumatra support.

Include these details

• Your JourneyMemo account email, if you are signed in.
• Your device model and operating system version.
• What you were trying to do when the issue happened.
• For sync or photo issues, whether the same account works on another device.
• For account deletion, write "Delete my JourneyMemo account and cloud data" in the email.

In-app help

JourneyMemo also includes Settings > Privacy Policy, Terms of Use, App Guide, local data deletion, sign out and account deletion request entry points.

For step-by-step help, open the JourneyMemo App Guide.

For the complete deletion process and retention details, see Delete your JourneyMemo account.